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Interactive Voice Response or IVR, is an Automated Telephone System that combines Pre-Recorded Messages or Text-to-Speech Technology with a Dual-Tone Multi-Frequency (DTMF) Interface to Engage Callers, allowing them to provide and access Information without a live Agent.
Small Businesses in India can benefit from Sophisticated IVR services at a fraction of the cost. It is possible to build call flows and Handle Multiple Calls with Unlimited Scalability. It is possible to manage the calls flow through our API or Integrate with Third Party Software and CRM Systems. The IVRS API allows you to connect the calls with any Social Media Platform, CRM(Customer Relationship Management), ERP (Enterprise Resource Planning) or HRMS (Human Resource Management System).
You can Record all your Incoming Calls on the Toll-Free IVR for Future Reference. You can Download Recordings from the Panel or through the API
The Real-Time Call Logs and Usage Statistics of IVR numbers provide you with the Actual Usage Matrix. Analyze the number of Missed Calls and the number of calls that were Left in the Middle.
You can get Accurate Analytics on your team and the callers using Advanced Business Intelligence (BI) on your Toll Free IVR Number. Based on these Analytics, you can Judge the performance of your Team
The Advance Call Forwarding Feature on Toll Free IVR numbers allows multiple agents to receive calls in Different ways, such as in Parallel, Straight and Cyclic
With separate logins for each user, you can forward your Incoming calls on a Toll Free IVR number to Multiple users.
VRs can be created on the fly using Toll Free IVR numbers. The Unlimited Depth IVR flow allows you to create IVRs that are Integrated with your CRM System.
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